Reference

Understand the Rules Before You Start

These legal conditions apply to every account on maha03, including how you access the lobby, how wallet transactions via DANA, OVO, and GoPay are processed, and what rights you hold as an account holder.

Jurisdiction-aware termsDANA, OVO, GoPay scopeAccount holder rightsIndonesia-region eligibilityContact path for disputes
maha03 Understand the Rules Before You Start
HOW WE HANDLE YOUR DATA

Data, Security and Account Retention

We hold only the data required to operate your account and verify payments. Your DANA, OVO, or GoPay wallet details are stored in encrypted form and never passed to third parties outside of the payment processing chain. You can request a copy of the data we hold, ask for corrections, or request account closure — all three actions go through the in-account message centre or email support. Account records are retained for the period required by applicable financial regulations in the regions where we operate; after that retention window closes, personal data is purged from active systems.

Encrypted Wallet Data

Your DANA, OVO, and GoPay wallet addresses are stored with encryption. We do not expose them to parties outside the transaction verification chain at any point.

Cookie Use

We use session cookies to keep your lobby state active and preference cookies to remember your language and wallet settings. You can clear these via your browser at any time.

Account Access Requests

To see what data we hold on your account, submit a request through the message centre with your account ID. We aim to respond within a reasonable timeframe.

Retention and Deletion

When you close your account, active personal data is scheduled for deletion after the mandatory retention period required under applicable financial rules ends.

LEGAL CONTACT CHANNELS

Reach Us About Any Legal Matter

If something in these terms is unclear, or you need to raise a dispute about your account or a transaction, our support team handles legal queries separately from general account help. You can reach us through live chat, email, or the in-account message centre — all three channels are staffed and monitored. Players in Batam can use the same channels as everyone else; there is no region-specific contact path.

Team online

Live Chat

Open the chat widget from any page in the lobby. Identify your query as a legal or account dispute so it routes to the right team immediately.

Email Support

Send your query to our support address from the email registered to your account. Include your account ID and a short description of the issue.

In-Account Message Centre

Log in, open the help section, and submit a message directly. This creates a tracked thread so you can follow the status of your legal or policy query.

Common Questions About These Terms

These questions come up regularly from account holders who want to understand their rights, how their wallet data is used, and what happens if terms change. If your question is not here, the support channels above are the right next step.

They apply to anyone who opens an account on maha03 and uses the lobby or any payment method, including DANA, OVO, and GoPay, in a region where access is permitted by local law.

Close your account before the update takes effect. Continuing to log in or transact after the effective date means you have accepted the revised terms as they appear on this page.

Yes. Submit a data access request through the in-account message centre or by email, including your account ID. We will respond and provide the relevant records within a reasonable timeframe.

Wallet details are stored in encrypted form. They are only shared within the transaction verification chain — never sold or passed to unrelated third parties outside that process.

Mismatched identity details between your registered profile and your DANA, OVO, or GoPay account, or unusual transaction patterns that conflict with our policy, can trigger a review and temporary suspension.

Records are kept for the retention period required by applicable financial regulations. Once that period ends, your personal data is removed from active systems and is no longer accessible.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.